This Privacy Policy applies to all personal information collected by Eco Easy Group Pty Ltd via the website located at https://www.ecoeasytruckrental.com.au/.
What is “Personal information”?
A) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- (i) whether the information or opinion is true or not; and
- (ii) whether the information or opinion is recorded in a material form or not.
B) If the information does not disclose your identity or enable your identity to beP ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
What information do we collect?
C) The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
- name;
- email address (if you are booking online or wish to receive e-receipts);
- home address (for licence validation and billing);
- employer details and business address (if you are a member of a corporate program);
- telephone numbers at which we can reach you;
- date of birth (for licence validation and legal requirements);
- gender (for licence validation);
- payment information such as your credit or debit card details (security code is obtained for transaction only – we do not keep it);
- information from driver’s licence and/or other government issued identification, including if you are an additional driver for the specific rental (for licence validation and legal requirements);
- information from another form of identification documentation such as passport or national identity card if your driver’s licence does not include a photo, is not in English or is not recognisable as you and/or proof of address such as a utility bill (for security and anti-fraud purposes).
- The information we collect and retain will only include your photo ID where you are informed of this;
- special discount codes,
- partner member numbers,
- association memberships, corporate rewards programs (if you request discounts, special privileges and loyalty programs); special requests and preferences, including: your preferences regarding optional extras such as damage waivers and other protections; where a delivery or collection service is available, the address where we will drop off or pick-up the vehicle and any optional extras you requested; and other information that may be required to rent you a vehicle and/or provide you with services
How we collect your personal information
A) We may collect personal information from you whenever you input such information into the website.
B) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
A) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
B) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
C) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and Correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Complaint Procedure
If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Ben Steel and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas Transfer
Your personal information will not be disclosed to recipients outside Australia unless you
expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: contactus@easytruckrentals.com.au
